TAILOR-MADE CREATIONS

FAQ

Shipping and delivery

What are the shipping and delivery times?

Shipping times depend on the type of shipment selected. After placing an order you will receive more information about shipping and delivery times by e-mail. Note that these times are indicative only and each order is processed from the moment we receive the balance for the order itself. As soon as the order is shipped from our warehouse you will receive a confirmation e-mail containing the tracking details. From that moment on, you will be able to track the order independently. From Italy you can choose between different types of shipment when ordering: – Standard Shipping Brt (10 working days) – cost € 7.00; – Express Brt Shipping (2/5 working days) – cost € 11.00; – Free Brt shipping (over € 220 + VAT); – Collection on site (no cost). – Fermo Point Bartolini While for countries outside Italy and for Europe the shipping costs are € 15.

How much are the shipping costs?

Shipping costs are free throughout Italy starting from a minimum purchase of 180 € + VAT. While for countries outside Italy and for Europe the shipping costs are € 15.

What shipping services do you offer?

From Italy you can choose between different types of shipping when ordering: – Standard Shipping (10 working days) – cost € 7.00; – Express Shipping (2/5 working days) – cost € 11.00; – Free shipping (over € 220 + VAT); – Pick up on site (free of charge). While for countries outside Italy and for Europe the shipping costs are € 15.

Do you also ship to countries other than Italy?

We ship to countries in Europe at a cost of € 15

If I order multiple products will they be delivered to me at the same time?

Depending on the availability of the products, the order could be divided into several moments. Please always refer to the e-mail sent to you when the order is entrusted to the courier to make sure that all items have been shipped at the same time.

My orders and my profile

Until when can I cancel my order?

If the order has not yet been prepared for shipment, it can be canceled independently from the customer profile (in the “My orders” section). This page is visible only after logging in with your credentials. After selecting the order, the “Cancel order” button will appear at the bottom of the page. Confirmation of cancellation will arrive by email along with information on refund times. Unfortunately, once the products are prepared for shipment, it will not be possible to request cancellation.

Where can I find my order details?

You can find all information on previous and current orders in the “My Orders” section. Click here

How can I change my account details?

You can change your account details at this link

Where can I find the policy on the processing of personal data?

You can find the policy on the processing of personal data by clicking on this link: Privacy e cookie Policy

How can I get a quote?

On the site you can get real-time quotes by simply placing the goods in the cart and taking advantage of the quantity discount. If you prefer a quote by e-mail or have special needs, send us an email to info@feltersport.it or write to us by filling out this form, one of our sales representatives will reply as soon as possible.

Payments and promotions

What payment methods do you offer?

You can choose from a series of payment methods among the most used and safe on the market, such as: – Credit card – PayPal – Bank transfer

How can I use a voucher / purchase coupon?

Add the product (s) you wish to purchase to the cart and proceed to checkout. When prompted, enter the code in the appropriate white field and click on “Use voucher” to activate the offer in a few seconds.

Items and availability

Can I request a customized product?

We are able to customize any object thanks to our machines and our printing equipment. So if you need specific measures, just write to us using the Tailor-made-creations page or contact us by phone at +39 347 841 3164, we will be happy to create an ad hoc product satisfying your every need.

Can I request a product with different materials?

If you prefer specific materials other than those you find in our products on our online store, just write to us by filling out this form or contact us by phone at +39 347 841 3164. We are able to customize any object thanks to our metal engraving machines (milling pantograph) and to our color printing equipment on various materials (metal plates, glass, T-shirts, etc.).

Can I have a product of a color that is not on the site?

Of course! Our products can be customized in all their parts, starting precisely from the color and finish; just write to us by filling out this form or contact us by phone at +39 347 841 3164, we will prepare a personalized quote.

I forgot to upload the logo file. What should I do?

First, contact our customer service department at +39 347 841 3164 or by e-mail info@feltersport.it indicating the order number you want to return.

How many products can I purchase with a single order?

With a single order you can buy as many products as you want. This way you can save on shipping costs in case they are foreseen.

Returns and Refunds

What can I do if I have received a wrong, damaged or incomplete item?

Please contact our customer service at +39 347 841 3164 or info@feltersport.it. To speed up the assistance process, keep your order number on hand. Please indicate the code of the item you received (printed on the packaging).

What can I do if I have received an incomplete order?

If you notice that depending on the availability of the products your order may be shipped at different times. Always check the email containing shipping information first to make sure all items have been shipped. If you need more information you can contact our customer service at +39 347 841 3164 or info@feltersport.it . To speed up the assistance process, keep your order number on hand.

How can I make a return?

Our goal is to make this process as easy and convenient as possible for you. Please follow the instructions below: First contact our support service at +39 347 841 3164 or info@feltersport.it indicating the order number you want to return. If the reason for the return is linked to an item already damaged at the time of receipt of the package, the shipping costs are at our expense. While if the reason for the return is to have the wrong product at the time of the order or to have caused damage, the return shipping costs are charged to the customer. More information on: – Wrong, damaged or incomplete item – Incomplete order.

How long does it take to refund me?

The refund will be made within about 30 working days after the customer service will confirm the refund.

Felter Sport
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Shipping costs
  • Abroad Shipping: 15,00 €
  • Italy Standard Shipping Brt (5/10 working days): € 7.00
  • Italy Brt Express Shipping (2/5 working days): € 11.00
  • Delivery to the store (we are here): 0 €

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